Review Manager™ is an online system for hotels to manage and leverage guest reviews.
When your guests have checked-out and their details have been uploaded to the system by your front-of-house staff, they will each receive a polite, fully-branded email asking them to complete a short survey in order to comment on and review their stay. Once the guest has submitted a review (which consists of 10 questions, which they can rate from 1-10), Review Manager will then invite them to share their review directly with TripAdvisor if they have submitted a positive review. Otherwise it will simply thank them for their feedback.